Frequently Asked Questions

How long will it take for my service to be hooked up?
For phone and/or DSL, the estimated time frame is 1-5 business days.  A Missouricom service technician will arrive either in the morning (9:00 – 12:00) or afternoon (1:00 – 4:00) depending on when you schedule your installation.  If you are not there the technician will attempt to contact you and leave a notice on your door to reschedule.

When do I receive my first statement?
You should receive your statement in the mail before the 10th of each month.  Your first statement will include any installation charges, and the prorated amount from the service start date, in addition to the charges from the current month.
All residential phone bills have the following charges.  Any other charges are customer choice.  Resident Access, $6.50 – Resident Federal End User Charge, $3.00 – Resident Emergency E911 Tax, and $.04 Relay MO Surcharge. 

When is my payment due and where can I make a payment?
Payments are due by the last day of the month to avoid receiving a disconnect notice. If not paid within 10 days from the date of the notice, services will be disconnected.

Payment options:

  • Submit payment online using our e-bill service.
  • Mail payment 6-10 days prior to the due date in the pre-addressed envelope provided.
  • Drop off at our convenient drop box located at the front of our office.*
  • Make payment in person in our office during business hours.*

*Available only at our New Florence and New London offices.


What do I do if I hear static on my phone line, or no dial tone?
After ruling out any possibility of the problem existing inside your home, call or e-mail our technical support

What do I do if my DSL is not working?
Call or e-mail our technical support and a Missouricom technician will assist you with troubleshooting. If the issue cannot be resolved over the phone, a local technician will be dispatched to your location to further investigate the problem. 

Is there a set-up fee for DSL?
If you are willing to sign a one-year commitment, there is no set-up fee.  If you choose to go month to month with our services, you will be charged a $99 set-up fee. 
Two phone filters are included free, but each additional one thereafter is $5. (Phone filters allow you to talk and use the internet at the same time on the same phone line.)

Are there any programs available to help with the cost of phone service?
You may qualify for Lifeline discounts on your monthly telephone bill if you or a dependent residing in your household receives low income or disability benefits under certain programs.

How do I set up my e-mail client to work with my Missouricom e-mail account?
The instructions vary depending on what Email client you are using. You will need to know whether you want to set up your email with IMAP or POP3. Most of our customers set up with IMAP. Here are the settings you will need to put in your email Client:

Port: 993
SSL: Yes
Authentication: Yes
Username: Your email address

Port: 995
SSL: Yes
Authentication: Yes
Username: Your email address

Port: 465
SSL: Yes
Authentication: Yes
Username: Your email address

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